1. Overview
This Refund Policy explains how refunds work for paid Todoless subscriptions ("Premium" or "PRO") and for one-off AI credit packs. It forms an integral part of our Terms of Service and should be read together with them. Todoless is operated from Switzerland and is subject to Swiss and applicable European Union consumer protection law.
2. Subscriptions and Billing
Premium subscriptions are billed in advance on a recurring basis (monthly or annually), depending on the plan you select. Subscriptions renew automatically at the end of each billing period until you cancel. The price and billing interval are shown clearly at checkout before you confirm your purchase.
3. Cancellation
You may cancel your subscription at any time through your account settings or the customer portal. Cancellation stops future renewals; you retain access to Premium features until the end of your current billing period. As stated in our Terms of Service, no partial refunds are provided for the unused portion of a billing period that has already started, except where required by applicable law.
4. Statutory Right of Withdrawal (EU/EEA/UK Consumers)
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days, without giving a reason.
Because Todoless is a digital service supplied immediately, by completing your purchase and starting to use the paid features you expressly request that the service begins during the withdrawal period and acknowledge that you lose your right of withdrawal once the service has been fully performed, to the extent permitted by law. Where the statutory right of withdrawal still applies, contact us within 14 days of your purchase to request a refund.
5. AI Credit Packs
AI credit packs are digital content supplied immediately: the credits are added to your account as soon as the payment is confirmed. Before paying on the web, you are asked to agree to immediate delivery and to acknowledge that you lose your right of withdrawal for a pack once you start using its credits.
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom and none of the credits of a pack bought on the web have been used, you may request a full refund of that pack within 14 days of purchase. Your monthly allowance is always used before purchased credits, so a pack counts as unused as long as your purchased credit balance has not fallen below the number of credits it contained. Once any credit of the pack has been used, the pack can no longer be refunded, except for billing errors (Section 6) or where required by law.
When a credit pack is refunded or charged back, the credits of that pack are removed from your balance. Unused monthly allowance and remaining purchased credits are not refunded when you cancel your subscription or delete your account.
Credit packs bought through the Apple App Store or Google Play are refunded by Apple or Google under their own policies (Section 8). When the store refunds a pack, its credits are removed from your balance.
6. Billing Errors and Duplicate Charges
If you have been charged in error — for example a duplicate charge, a charge after a valid cancellation, or a technical billing fault — we will refund the affected amount in full once we have verified the error. Please contact us promptly so we can investigate and resolve the issue.
7. How Payments and Refunds Are Processed
Purchases made on the web and desktop are processed by Paddle.com, which acts as the authorized reseller and Merchant of Record for these transactions. Approved refunds are issued to the original payment method through Paddle. Depending on your bank or card issuer, it may take several business days for a refund to appear on your statement.
8. Purchases Made Through Mobile App Stores
If you purchased a subscription through the Apple App Store or Google Play, that purchase is governed by the refund policy of the respective store. Refund requests for these purchases must be made directly to Apple or Google through your store account, as we are not able to process refunds for transactions handled by the app stores.
9. How to Request a Refund
To request a refund, email us at support@todoless.app from the email address associated with your account, including your order or transaction reference and a brief description of your request. We aim to respond within a reasonable timeframe and will let you know whether your request qualifies for a refund under this policy or applicable law.
10. Changes to This Policy
We may update this Refund Policy from time to time. For material changes, we will provide reasonable advance notice via email or in-app notification before the changes take effect. Changes do not affect refund rights that accrued before the effective date of the change.
11. Contact
If you have any questions about this Refund Policy, please contact us at support@todoless.app.